Refund policy

Refund & Return Policy

Thank you for shopping with us! Because every clock is handmade to order, we want to be fully transparent about our refund and return process before you purchase.

All Sales Are Final
Due to the handmade, made-to-order nature of our products, we do not accept returns or offer refunds for change of mind, sizing preferences, or personal taste once an order has been placed. Please review all product details, sizing information, and photos carefully before completing your purchase. Since each clock is individually resin-poured, slight variations in color and pattern are normal and expected — these are not considered defects and do not qualify for a refund.

Order Cancellations
If you need to cancel your order, please contact us within 12 hours of purchase. Since production begins shortly after an order is placed, we cannot guarantee cancellations requested after this window, as your item may already be in progress.

Damaged or Defective Items
While all sales are final, we stand behind the quality of our craftsmanship. If your clock arrives damaged during shipping or has a genuine manufacturing defect (such as a non-functioning clock mechanism), please contact us within 48 hours of delivery. Include your order number and clear photos of the damage or defect, and we will work with you to resolve the issue through a replacement or repair, at our discretion.

Incorrect or Missing Items
If you receive the wrong item or your order is missing a piece, please reach out within 48 hours of delivery with your order number and photos, and we will make it right as quickly as possible.

Lost or Delayed Shipments
We are not responsible for delays caused by shipping carriers once your order has left our hands. If your tracking shows an unusual delay or your package appears lost, please contact us and we'll do our best to assist you in resolving the issue with the carrier.

How to Contact Us
For any questions about damaged items, incorrect orders, or shipment issues, please email us at horrorclocks@outlook.com with your order number and any relevant photos. We aim to respond to all inquiries within 1–2 business days.

By placing an order with us, you acknowledge and agree to this Refund & Return Policy.